Contact Us
How to reach the Haka team, and what to include so we can help you in the first reply.
Need help with Haka?
Email us at support@haka.app.
What to Include
For account, Gold Coins, payment, refund, or technical issues, please include:
- Your account email.
- The order number (for payment or Gold Coins top-up issues).
- The page or feature where the problem happened.
- A short description of the problem.
- Screenshots, if helpful.
Keep Your Information Safe
Do not email full card numbers, passwords, verification codes, or other highly sensitive information.
Faster Triage
For privacy requests, put “Privacy request” in the subject line.
For payment issues, include your order number so we can find the right records.
This page is part of Haka's policy set — see also Terms of Service、Privacy Policy、Payment Terms、Refund Policy、AI Disclaimer. Questions: support@haka.app.