Refund Policy

1.Digital Nature of Gold Coins and AI Experiences

Gold Coins are a virtual, consumable balance used only within Haka. Haka's experiences are AI-generated digital entertainment and self-reflection content.

Once Gold Coins have been spent and digital content or access has been delivered, the transaction is generally non-refundable, except where required by law or where this policy applies.

2.AI Generation Failures

If a paid tarot reading or zodiac portrait fails and Haka cannot deliver a complete result through the normal AI flow or an approved fallback, Haka should return the Gold Coins spent on that failed experience to your Haka account.

If Haka delivers a complete fallback result, the experience counts as delivered and Gold Coins are not automatically returned.

3.AI Guides Access Issues

If Gold Coins were spent to unlock AI Guides but access was not created due to a system error, Haka should complete the access or return the Gold Coins spent on that access.

A failed AI Guide message may show a retry option. Retryable failed AI Guide messages do not incur additional charges.

4.Top-Up Refund Requests

If you believe a Gold Coins purchase was duplicated, unauthorized, incorrect, or not delivered, contact support@haka.app with your order number. We will review it against account records, payment status, and Gold Coins activity.

An approved refund to the original payment method may require reversing the related Gold Coins. If those Gold Coins have already been spent, your account may go into a negative balance or have paid features limited until the issue is resolved.

5.Non-Refundable Situations

Unless required by law, refunds are generally not provided for:

• Delivered tarot readings.
• Delivered zodiac portraits.
• Active or used AI Guides monthly access.
• Gold Coins already spent on digital content or AI interactions.
• Dissatisfaction with symbolic, entertainment, or self-reflection content.
• User mistakes, including choosing the wrong experience after a clear confirmation screen.

6.Payment Disputes and Chargebacks

If a payment dispute or chargeback is opened, Haka may suspend or reverse the related Gold Coins, limit paid features, retain relevant records, and review the account for security and fraud prevention.

7.How to Get Help

Contact support@haka.app and include:

• Your account email.
• The order number.
• The purchase date.
• The payment amount.
• A short description of the problem.

Do not email full card numbers, passwords, or verification codes.