Privacy Policy

1.Information We Collect

We may collect:

• Account information, such as your email address and account identifiers.
• Authentication information, such as verification status and sign-in records.
• Gold Coins and payment-related records, such as order numbers, selected packages, amounts, currency, payment status, and receipt links where available.
• Product inputs you choose to provide, such as tarot questions, selected topics, birth dates for zodiac portraits, AI Guide messages, and conversation context.
• Generated content, such as tarot readings, zodiac portraits, AI Guide replies, and saved history.
• Support messages you send to us.
• Technical information, such as device type, browser, approximate location derived from IP address, log data, error data, and security events.
• Cookie or similar technology data used for essential functionality, security, analytics, and product improvement.

We do not store full payment card numbers. Payment card information is handled by the third-party checkout provider.

2.How We Use Information

We use information to:

• Create, verify, and maintain your account.
• Provide tarot readings, zodiac portraits, AI Guides, Gold Coins, and account and billing features.
• Generate and save AI-powered entertainment and self-reflection content.
• Process purchases, verify payment status, add Gold Coins, and handle refunds or disputes.
• Show account history, top-up records, and Gold Coins activity.
• Provide customer support.
• Improve security, reliability, performance, and user experience.
• Detect fraud, abuse, payment issues, security incidents, and policy violations.
• Meet legal, accounting, tax, dispute, and regulatory obligations.

3.AI Processing

Some inputs and conversation context may be processed by AI providers to generate responses. We aim to send only the information needed to deliver the requested experience.

Payment metadata should not include tarot questions, chat messages, birth dates, reports, or AI analysis content.

4.Information Sharing

We may share information with providers who help operate Haka, such as hosting providers, database providers, AI providers, analytics providers, customer support tools, and payment providers.

We may also share information where required by law, to protect rights and safety, to prevent fraud or abuse, or in a business transfer such as a merger, acquisition, or asset sale.

We do not sell your personal information as part of Haka's core service.

5.Cookies and Similar Technologies

Haka may use cookies and similar technologies for sign-in sessions, security, remembering preferences, analytics, and improving the service. You can manage cookies through your browser settings, but some features may not work properly if essential cookies are disabled.

6.Data Retention

We retain information for as long as needed to provide Haka, maintain account records, resolve disputes, enforce policies, prevent fraud, meet legal obligations, and support accounting or payment records.

When an account is deleted, user-facing account content may be removed or de-identified, but some records may be retained for legal, payment, security, fraud-prevention, accounting, or dispute purposes.

7.Your Choices

Depending on where you live, you may have rights to access, correct, delete, or request a copy of certain personal information. Contact us at support@haka.app to make a privacy request.

8.Security

We use reasonable technical and organizational measures to protect information. No online service can guarantee absolute security.

9.Children

Haka is not directed to children under 13. If you believe a child under 13 has provided personal information, contact us at support@haka.app.

10.Contact

For privacy questions or requests, contact support@haka.app.